Customer Care Solution Operation

The VoiceSense solution offers the following operational features:

· Real-time analysis of 100% of call center calls

· Real-time alerting to supervisors of highly dissatisfied customers

· Marking the most significant calls for further attention

· Guiding sales agents in real-time to reach higher sales

· Storing analysis results for retention and training

· Audio recording and playback of the highlighted calls

· Automatic scoring and tracking of agent and team performance

· Boosting training effectiveness by focusing on significant events

· Generating managerial trend reports

· Selecting the best sales agents and the best customer service agents

Demo of typical call center interaction